We aim to provide products that meet your expectations. If there is an issue with your order, we’re here to help.
ELIGIBILITY FOR RETURNS
Returns are only accepted in the following cases:
- You received a damaged product
- You received the wrong product
👉 Returns are not accepted for opened or used products due to hygiene and safety reasons.
TIMEFRAME
You must report the issue within 24–48 hours of delivery.
REQUIRED PROOF
To process your request, you may be asked to provide:
- Images or video of the product
- Order details
REFUNDS / REPLACEMENTS
Once your claim is verified:
- A replacement product may be sent
OR - A refund may be issued (depending on the case)
NON-RETURNABLE ITEMS
We do not accept returns for:
- Change of mind
- Used or opened products
- Minor variations (color/packaging differences)
PROCESS
- Contact us via WhatsApp or email
- Share required proof
- Our team will review and respond
CONTACT
For return or refund requests: